Nearshore Advantages

<FONT COLOR="Orange" size="5">Customer Care</FONT>

Customer Care

Multi-Channel Contact Center for better interaction with customers.
<FONT COLOR="Orange" size="5">International Presence</FONT>

International Presence

México (Nearshore) . USA . Colombia
<FONT COLOR="Orange" size="5">Experience</FONT>

Experience

Knowledge of North American and Latin American cultures.
<FONT COLOR="Orange" size="5">Reliability</FONT>

Reliability

Spanish . English . Portuguese . French

Inbound & Outbound Services

Transform your investment of your company into a high-tech solution interaction with your customers, which unifies people, processes, knowledge and data for a better constant performance. Omnifon is the combination of experience and perseverance in thousands of success cases in the implementation of call and contact center solutions in modeling, integration and business process automation consulting, following the best practices in the industry. This allows us to offer you a complete portfolio of services that ensure a solid base for the success of your operation to be projected over time.

Customer Service
We provide updated and consolidated services in Customer Service (B2C / B2B). We focus on building and strengthening the relationship between our customers and their consumers. We implement work methodologies, development, application management, and SLA's measurement.
Inquiry and polls
We promote the commercial area of ​​your company or business by evaluating our solutions, the information of your products or services, conducting surveys with a modern, personalized and measurable approach.
Technical Support
We have trained staff and specialized attention in quality support. Collection of tickets, request for information, queries, incidents and specific requirements about a service or product.
Reservations
From the beginning of our operations, we incurred in different sectors and areas of international treatment, receiving calls from consumers to make service reservations. A completely replicable model for different market segments.
Post-Processing Services
Today, our success is based on the following factors: The continuous training of our agents, which enriches the commercial area of ​​our existing customers by providing information on products or services, placing orders, and cross-selling high-consumption products.

/OMNI-CHANNEL%20SOLUTIONS
OMNI-CHANNEL SOLUTIONS
We unify and manage all your contact channels to interact with your customers and ensure their satisfaction. Our specialized Cloud communications solutions allow you to increase sales and satisfaction levels of your consumers. Our main objective is to transform each telephone call into an interaction of the highest quality.

Balanced Scorecard

In addition to having Omni-channel solutions, we ensure the optimal performance of our contact center through multiple means such as:

Balanced Scorecard
Automated Scorecard that monitors key performance indicators.
Agent Control
Agent control with automated tools in real time.
SLA's Compliance
Special focus on monitoring according to Quality and Performance Levels of Service (SLAs).
Experienced Staff
Talent and staff development with continuous training and great work environment to fully develop the capabilities of each agent.

Omnifon Advantages

The scheme of our Omnifon platform is designed to be scalable and adaptable for any type of market and business as well as for large companies, as well as SMEs.

Security
We take with seriousness and professionalism the security of all the information that is handled in our platform, which has 6 years without incident, thanks to the monitoring of processes, prevention and monitoring such as: Confidentiality .Integrity .Availability
Technology
We have the technology in Unified Communications of SipCaster, with natural functions such as: Automatic Call Distribution, Multiple Channeling, Measurement and Monitoring Systems, Call Recording, Tone or Word Detection, Black and White Lists, High Availability Infrastructure in the Cloud. Automatic Report Generation.
Performance
Aware of the importance in which all interactions are correct, accurate and at the level of quality required, in Omnifon we have rigorous processes that ensure it:. Quality Control. Compliance with SLA Service Levels (99,999). Key Performance Indicators.
More
Nuestra tecnología SipCaster en la nube nos permite cumplir con los requerimientos, adaptaciones e integraciones con los sistemas de cada cliente así como también: .Reducción de Costos .Reducción de abandono .Continuidad y Alto Nivel de Servicio .Soporte 24/7 .Infraestructura adecuada para asegurar la operación en; Disponibilidad, Operatividad y Seguridad.

Reasons to Outsource Your Contact Center

Scalable Service and Variable Capacity
Professional Trademark Representation
Specialized Staff In Customer Satisfaction
Disaster Recovery Plan
Mertics and Statistics
Quality Control
Tools and Technology
Extended Hours